Warranty / Repairs Policy

OmniCarbon is a personal project, and every wheelset I sell is something I would confidently ride myself.
That means I stand behind the products and the build quality — not just on day one, but after real use.

If something fails due to a manufacturing fault or defect, I will make it right.

Warranty Period

OmniCarbon products include a 3-year warranty from the date of delivery.

The warranty covers defects in:

  • materials

  • manufacturing

  • assembly workmanship (where applicable)

This warranty applies under normal and reasonably expected use within the intended riding category (road / gravel, etc.).

What the Warranty Covers

If a defect appears during the warranty period, OmniCarbon will provide one of the following remedies:

  • Repair, or

  • Replacement, or

  • Refund (only if repair/replacement is not possible or reasonable)

The remedy is chosen based on what is fastest, most practical, and fair.

Used Products (Important)

A product does not need to be unused to qualify for warranty.

If you have ridden the product normally and a defect appears, it is still covered — as long as the product was used within what is reasonably expected for cycling equipment.

What is Considered Normal Use?

Normal use includes:

  • correct installation

  • correct spoke tension / setup (for wheels)

  • riding within the product’s intended category (e.g., road/gravel)

  • routine maintenance and cleaning

If you are uncertain whether something counts as normal use, contact me first — you’ll get a straight answer.

What is Not Covered

The warranty does not cover:

  • crash, impact, or external damage

  • misuse, neglect, or improper installation

  • damage caused by incompatible parts or incorrect setup

  • modifications (drilling, sanding, machining, altering components)

  • normal wear items (e.g., bearings over time, cosmetic wear)

  • damage caused by using the product outside its intended use case

How to Start a Warranty / Repairs Case

To start a warranty claim, email:

info@omnicarbon.cc

Include:

  • order number

  • description of the issue

  • clear photos (and video if relevant)

  • when/how the issue occurred

I will respond with next steps and (if needed) return shipping instructions.

Shipping Costs for Warranty Cases

  • If the issue is confirmed as a warranty defect, OmniCarbon covers reasonable shipping costs related to the repair or replacement process.

  • If inspection shows the issue is not a warranty defect (for example crash damage), the customer may be responsible for shipping costs.

No one should be surprised by costs — if shipping is needed, I’ll confirm the plan first.

Repairs Outside Warranty

If your warranty period has ended, or the issue is not covered, I can still often help.

In those cases I will offer:

  • paid repair options (if possible), or

  • replacement options at a fair cost